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Geek Squad Inc Complaint - Geek Squad, No Thanks
Geek Squad Inc Complaint

Geek Squad Inc Complaint


Geek Squad, No Thanks

Geek squad is a joke! Before you spend hundreds of dollars on a service plan, consider the reviews on this site as the majority of them bear warning. When you bring a computer into Geek Squad without a service plan, be prepared to shell out hundreds of dollars for the "repair". If you're unlucky enough to have a service plan, be prepared to hear that your computer either has a virus, or the hard drive is bad. They will run their version of a diagnostic, which is just a prime number application the stresses the hard drive and causes it to fail. In my situation, I had to bring my i7 Quad with dual ATi 4870's in crossfire mode into Geek Squad while it was still under warranty. The machine just powered off and wouldn't come back to life. I knew it was the power supply, to which the agent agreed. Logic is, if they can't power on your machine, they can't tell you it's a virus or a hard drive issue. So, they replaced the power supply and said it was working fine and could be picked up (3 weeks later). We brought the computer home, fired it up, and everything seemed to be running fine. However, gaming was considerably slow at that point. I decided to do my own inspection of the PC and found the power supply they used as a replacement was only 500 Watts! For those of you who don't know what that means, I have 2 graphics cards. 1 of them alone requires 500 Watts MINIMUM. This isn't counting the other portions of the computer that require power such as the motherboard, drives, etc. No wonder gaming was slow, my cards didn't have power. What's more, it would be a risk to the machine to run anything that requires massive power. About three weeks ago our PC took another dive, this time it's the hard drive. Go figure. It took them a week alone just to get around to call me and ask permission to ship it off and get it fixed...wtf? I brought it to you for repair, now you had to call me for permission to repair? It's been 3 whole weeks now just to replace the hard drive. SAVE YOUR MONEY! Find a reputable PC repair shop and take your computer to them instead. Geek Squad's service plans are garbage. You might pay more out of pocket expenses, but at least you'll have a working computer and less frequent trips to the repair shop than you would with Geek Squad. Just a side note, I applied for employment with Geek Squad years back when I was fresh out of college. They told me I was "overqualified" for the job. That's comforting to know that some kid who didn't even graduate high school is going to be in charge of your valuable data.

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