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Geek Squad Inc Complaint - Worst coustomer service
Geek Squad Inc Complaint

Geek Squad Inc Complaint

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Worst coustomer service


I bought a samsung 55 led tv and a sony internet bluray dvd player with extended warranty with geek squad from best buy. After few months i had to deal with the customer service of geek squad for repairs or to make a appointment which was the worst experience i had . I tried to make appointment on line and over the phone but was unable to do so . Every time i called i was transferred at least 6 or 7 times to different departments who were just ignorant or maybe never wanted to help to make an appointment even for my repairs. When asked for a supervisor , was put on hold for long and then came the excuse that the supervisor was busy attending a meeting .Finally after wasting a few days and long wait over the phone i gave up the thought and realized how pathetic there customer service was. My only recommendations is never buy any extended warranty from geek squad .


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