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Geek Squad Inc Complaint - alternative repair service - computer repair
Geek Squad Inc Complaint

Geek Squad Inc Complaint

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alternative repair service - computer repair


It was the week before midterms and I had 3 separate assignments that I had to hand in. So while doing research I somehow got a virus. My laptop started to run slower and slower and I began to receive pop ups promising to enhance my manhood. Paranoia starts to set in when I realize I could lose all of my work and have to retake the entire term. I very quickly started looking for a repair service. I first called these guys at the geek squad and they said to bring it in to get it repaired. Once I took it in, they gave me the spiel and costs and everything. I agreed to it and left it there. I was supposed to pick it up the next day. When I walked in there at the agreed time, the computer was not ready and they said it would be an additional $199 for a hard drive replacement. I once again agreed and left it there, with the explicit promise that it would be ready in another day. Once again, next day, no computer. I went and picked it up, charged back my credit card charges and searched for a new providor of support. I called Secure Remote Support (on a friends recommendation) and received some better prices that fit more into my budget. They only charged me $105 to remove the viruses and problems on the computer and speed it up, and they did the work by connecting to my computer by the internet. So I didn't even have to take it anywhere. I liked that a lot. It really goes to show you how many other repair companies inflate their prices to make a buck. It is outrageous, but thankfully Ive found a better solution than the local geek squad.


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