Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Geek Squad Inc Support Ticket - Kennesaw, Georgia - Poor customer service vs. process

Geek Squad Inc Support Ticket - Kennesaw, Georgia

Poor customer service vs. process - computer services

Created By: ClickertheGreat's Picture ClickertheGreat Last Reply: ClickertheGreat's Picture ClickertheGreat
Priority Level: [High] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: N/A Replies: 0
Product: computer services

The Geeks have now had my laptop going on 10 days and they still have not completed install of Windows 7 to replace Vista. I did receive a cool email confirmation after dropping off the laptop which provides a link to check the status of my repair. Too bad it's worthless. I'm unsure of the various status categories but mine has been in "Checked In" status the entire time. This status means many things...item has been checked in or in the queue for repair or is being repaired. What next? "Complete".... a lot of good this tracking feature does for me! Of course, I did call to check to inquire of status after receiving the exact same notification email a week after check in but the status had not changed. When the Geek answered he questioned why I would call if I had not received a call or email notifying me of completion. Duh! I received the email AND you've had my computer for a week! He did check and they "had it on the bench" running a full diagnostic test because OS was crashing. That was 3 days ago and I still have not heard from them. I enjoy Best Buy products but am highly disappointed in this, my second experience with Geek Squad.


CONTACT THIS BUSINESS

Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Geek Squad Inc Reviews and Complaints More Geek Squad Inc reviews, complaints, compliments and support tickets
BUSINESSES REPLY HERE

Claim this company Business owners and employees: Register for free and claim your company
Respond to this ticket Companies: Respond to this ticket
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge




Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Geek Squad Inc reviews and tickets

Similar reviews and tickets


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team